Last Updated: June 17, 2026
Good products deserve good support. This page explains what happens when you need us.
Who Answers When You Call or Write
Our support team works out of our Michigan office — the same address on your package. We don’t outsource customer service to third-party call centers, and we don’t route you through chatbots. When you email or call, you’re talking to a Yotoplaay employee who has the context and the authority to fix problems.
Ways to Reach Us
| Channel | Details |
|---|---|
| info@yotoplaay.online | |
| Phone | +1 248-574-2241 |
| Yotoplaay Inc., 6059 Maple Forest Court, West Bloomfield, MI 48322 |
Hours & Response Windows
Our phones and inbox are staffed Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Here’s what you can expect for response times:
- Email: Reply within 24 business hours, most inquiries resolved in a single exchange
- Phone: Answered live during business hours; voicemails returned by the close of the next business day
- Mail: Physical correspondence acknowledged within 5 business days of receipt
During launch weeks or holiday periods, email response may push closer to the 24-hour mark. We appreciate your patience and will always get back to you.
Common Reasons to Contact Us
- Tracking an order
- Starting a return or warranty claim
- Product setup and troubleshooting
- Billing questions
- Suggestions or product feedback
How to Speed Things Up
When you write in, including your order number and the email address used at checkout helps us pull up your account instantly. Photos or a quick video of any product issue will also help us diagnose and solve things faster.
If Something Isn’t Resolved
We aim to close every ticket on first contact. If your issue needs more investigation, we’ll confirm next steps and a timeline (usually 1–2 business days). If you feel your case needs a second look, ask for a supervisor review — escalation requests are reviewed within one business day.